Privacy Policy

Joishi ("Joishi", "we", "us") is operated by Softup LLC, a limited liability company organized in the State of Texas, 1061 Agape Dr, Haslet, TX 76052-4096, United States. It is the controller (the business responsible) for personal information about users outside Nepal.

For users in Nepal, the controller is Soft Up Pvt. Ltd., Gatthaghar, Bhaktapur, Nepal, which provides Joishi in Nepal and receives payments in Nepalese rupees. Both companies follow this policy.

This policy applies to the Joishi website (joishi.com), the Joishi apps for iOS and Android, and every service reached through them, including the calendar and panchanga, astrology and chart tools, AI readings and reports, purchases, and the handwritten kundali delivered by courier.

• To create and secure your account and sign you in
• To compute calendars, panchanga, charts, matches, muhurta and other results you ask for
• To generate AI answers and reports you request
• To process payments, grant what you bought, deliver handwritten kundalis, and handle refunds
• To send notifications you have enabled (festival reminders, birthdays, daily content) and service messages (receipts, security alerts)
• To provide support and respond to requests
• To measure and improve Joishi, fix errors, and keep it reliable
• To advertise Joishi and measure our advertising, subject to your choices (Section 7)
• To prevent fraud and abuse, enforce our Terms, and comply with law

We do not use your birth details, AI conversations, readings or anything you tell us about health, relationships or beliefs to target advertising, and we do not infer your religion or other sensitive characteristics.

When you use an AI feature, the relevant birth and chart details and your question are sent to our AI providers — currently Google (Gemini) and Anthropic (Claude) — to generate the answer. We use their business services, under terms that do not allow them to use your information to train their models.

The text of your AI conversations is encrypted when stored, and no one at Joishi can read it — we have no staff tool for viewing it. We keep only counts and usage totals (such as how many questions were asked and the credits used) to run billing and plan capacity.

AI answers are generated automatically and can be wrong. We do not use AI to make decisions that have legal or similarly significant effects on you.

We share personal information only as described here:

We also disclose information when the law requires it, to protect the rights, safety or property of our users, the public or Joishi, and to a buyer or successor if Joishi is reorganized, merged or sold (the successor must honor this policy). Service providers may use information only to provide their service to us.

We do not sell personal information for money. Some state laws treat sharing data with advertising partners as a "sale" or "sharing"; you can opt out of that at any time (Section 7).

Where the law requires consent before analytics or advertising cookies are used (for example, in the EEA and UK), we ask first.

When you delete your account, we delete or permanently anonymize your personal information, except what we must keep by law. Backups are overwritten on a rolling basis.

We use encryption in transit, encryption at rest for AI conversation text, hashed passwords, passkeys and two-factor authentication, access controls and audit logs. No system is perfectly secure; if a breach affects you, we will notify you and the authorities as the law requires.

Joishi is run from the United States and Nepal, and our servers and providers are in several countries, including India, the United States and the European Union. Your information may be processed outside your country. Where required, we protect transfers with safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.

Joishi is not for children under 13, and we do not knowingly collect personal information from them. If we learn that a child under 13 has created an account, we delete it. Parents who believe their child has given us information can contact [email protected].

We do not sell or share, or use for targeted advertising, the personal information of users we know are under 18. Where a parent adds a child's birth details as a family member, we use them only to provide the service to the parent.

Wherever you live, you can ask us to:

• Tell you what personal information we hold about you and give you a copy
• Correct information that is wrong
• Delete your information — you can also delete your account yourself in Settings
• Stop using your information for advertising, and withdraw any consent you gave

Email [email protected] from the address on your account. We will verify your identity by confirming control of that account, and reply within 30 days (45 days where the law allows). You can use an authorized agent; we will ask for proof of their authority. We will not treat you differently for using your rights.

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island and other states with privacy laws have the rights below, as their state law provides. We extend them to all US users.

We rely on these legal bases:

• Contract — to provide Joishi and what you bought
• Consent — for analytics and advertising cookies, notifications, and location or microphone access (you can withdraw it at any time)
• Legitimate interests — to secure, improve and promote Joishi, where your rights do not override them
• Legal obligation — for tax, accounting and law-enforcement requests

You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to complain to your local data protection authority. Contact [email protected].

Under the Digital Personal Data Protection Act, 2023, you can access, correct and erase your data, withdraw consent, and nominate someone to exercise your rights. We do not track or target advertising at children. For grievances, write to our Grievance Officer at [email protected] (subject: "Grievance"); you may then escalate to the Data Protection Board of India.

Soft Up Pvt. Ltd. collects and uses personal information in Nepal with your consent and for the purposes described here, under the Individual Privacy Act, 2075 and its regulations. You may ask to see, correct or delete your information by emailing [email protected].

If we change this policy in a meaningful way, we will tell you in the app or by email before the change applies, and, where the law requires, ask for your consent.